FAQ - Frequently Asked Questions

We try to continously improve our FAQ list, but if you can't find in this section answer to your question contact us.
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Customer Account

To create an account goto to register section or click here Fill required data and you can start to shop.

Login into your account ans choose option "Edit account"

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How to order on Store name

Use system filters on the left and selected after a specific product category. You can use the "search" at the top of the site, type the product name. 
If you find a product but would like more information about this use the "request technical information" product page. Our sales representatives will provide all necessary support.

Access the "My Account" from the top bar of the site and complete the fields available with personal data. Please use the contact information and valid data, no pseudonyms or nicknames to avoid contact or billing errors.

To manage messages efficiently, timely and targeted, please contact us at the phone number displayed on the site (xxxxxxxxxxxxx) or use the contact form on the contact page, selecting the department that best matches your request. Answer any request, by phone or by e-mail, will be established during working hours on site.

You can place orders any day of the week, any time, but taking orders are made every working day schedule mentioned in the website contact page. It can take orders on holidays or for extending working hours, this information is communicated prior to the contact page. For orders placed outside of working hours, their acquisition will be the next day or the first working day of the week.

What i need to know about delivery?

Delivery can be done by checking the availability of products (one or more clients can place my order for the same product in a very short time) and your information on delivery day. 
Our estimate of delivery is based on several important factors: the time slot it was placed order, availability of products ordered and delivery time. For example, one or more products on the same order may be available or unavailable at the time of order. In full agreement with you, will determine how delivery order staggered or all at once.

You can pick up product at the XXXXXXXX Street Street, No 48, Monday to Friday between 10.00-19.00. 
Please wait for confirmation of sales representative to confirm product in stock. 
For better orientation, please use the map on the contact page.

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